Like all businesses we have to have some of the small print too! See below for ours.
1) Deposit and Payment
For all our UK & European trips a £100 deposit or full payment will secure a place on a trip. We will issue you with a booking confirmation and invoice for the outstanding balance, which will be required to be paid in full, no later than eight weeks prior to departure.
If you are making a booking for a departure which is less than eight weeks away, we will require full payment at the time of booking.
We will accept payments direct to our Bank Account or via Debit/Credit card.
When you have paid the full balance we will issue a receipt via e-mail.
A minimum of 14 days before departure we will issue a training and travel pack which will include the following details:-
- Details of all ferry crossings (including booking references)
- Details of all hotels
- Document requirements (Travel Insurance, driving license, passport and visa requirements)
- Kit guide
- Emergency telephone numbers – often referred to as ICE (In Case of Emergency)
- Travel Itinerary
2) Paying by Credit or Debit Card
We do accept Credit and Debit Card payments via Paypal. There is no requirement for you to have a PayPal account. All deposits can be paid on-line, as we do not take card payments over the telephone yet. Deposit payments paid by card are not subject to any surcharge.
Balance payments can also be made by credit or debit card. Balance payments paid by card are not subject to any surcharge.
3) Risk and Responsibility
Your participation in a trip is entirely at your own risk. We are NOT responsible or liable for any injuries you may suffer, fatal or otherwise. Also, we are NOT responsible for any loss or damage to your property, including your motorcycle, irrespective of how any damage may have been caused.
We ask you to ride to your own ability. Any techniques described during training are for guidance only, and riders must be confident in their ability to perform them. No responsibility is accepted for any actions taken by riders, as they alone are deemed in control of their machines at all times.
- Motorcycle – It is your responsibility to have the correct Motorcycle (Vehicle) Insurance – please remember to inform your insurance company of your intent to travel in Europe.
- Travel – It is your responsibility to organise Travel Insurance for yourself and pillion.
- Medical – The minimum requirement for residents of the EU is a European Health Insurance Card (EHIC). The EHIC can be applied for on-line by clicking this link (EHIC link)
- For other European residents, please visit your appropriate government web-site and search for EHIC.
- For non-European residents, please consult your travel insurance provider.
- If we cancel a trip, you will receive a full refund.
- If you cancel your trip, you will be entitled to a refund within the following time constraints.
|Cancellation Refund Table|
|Days to Departure||Refund Percentage||Admin Fee|
|60 – 89||75||£30|
|30 – 59||50||£30|
|Less than 30||0||0|
6) Detailed Changes
While we will do our very best to provide the services we describe, we also reserve the right to make changes to our advertised tours/prices/itineraries when considered appropriate. Such changes can include, but are not limited to, Accommodation problems, Industrial Action, Acts of God, etc.
We are not responsible for any delays to your journey, prior to you joining the trip at our departure point. It will be your responsibility to make and pay for any alternative arrangements for travel and accommodation.
8) Your Motorcycle and Relevant Vehicle Documentation
It is your responsibility to ensure that your motorcycle is in a roadworthy condition for the tour you are going to undertake.
Tyres and brake pads should be checked and they should have enough wear left to complete the tour and any onward journey you need to make.
On all our European tours it is mandatory that you have an appropriate level of European breakdown cover which will enable both you and your motorcycle to be repatriated. It is not New Horizons MTT responsibility to repatriate you in case of motorcycle breakdown or accident.
You must bring the appropriate documentation relating to your motorcycle with you. The local police do perform stop checks and you will be expected to provide the following documentation:
- V5 Ownership document
- Drivers license
- Certificate of insurance
9) Your responsibility to yourself and other tour members.
You are expected to ride in a courteous manner, in respect of other road users, and especially the other members of the tour. This is a group event and as such you, as a member of the group, have some responsibility towards other group members.
We expect you to ride safely at all times, and it is your responsibility to be individually aware of the prevailing speed limits, road signs and rules of the road etc for the particular country you are traveling in.
10) Photography, Facebook and other media platforms
During the tour, many photographs will be taken and shown on Facebook and media pages. If you object to this, please let us know and we will do our best to not include you image, where possible, from Facebook and other media platforms.